Terms & conditions

By using Essentyal Store or placing an order, you agree to these terms. You must provide accurate contact and delivery information and use the website only for lawful personal shopping.

We aim to present products, colours, packaging, prices, and availability accurately. Screen settings and manufacturer updates may cause minor differences. Adding an item to a cart does not reserve it, and availability may change before an order is confirmed.

An order request is not accepted until Essentyal Store confirms it. We may contact you to verify an order and may decline or cancel orders affected by stock errors, pricing errors, suspected misuse, unreachable delivery details, or circumstances outside reasonable control.

Prices are shown in Pakistani rupees unless stated otherwise. Essentyal Store currently offers cash on delivery for orders delivered within Pakistan.

• A flat Rs. 350 delivery fee applies once per order.
• The subtotal, delivery fee, and complete total are shown before you place the order.
• You pay the courier when the order is delivered.

Delivery estimates are provided in good faith and are not guaranteed. Delays can occur because of courier operations, weather, public holidays, address issues, or other circumstances beyond the store's control. Customers are responsible for providing a complete, accessible delivery address and phone number.

Request cancellation as soon as possible. An order cannot always be cancelled after it has been packed or handed to the courier. Repeated refusal of confirmed cash-on-delivery orders may lead to future order restrictions.

Eligible products may be requested for return within seven days of delivery. Because skincare and beauty products are personal-use items, returns must meet all eligibility conditions.

• The product must be unopened, unused, undamaged, and in its original sealed packaging.
• Opened or used products are not eligible for change-of-mind returns.
• Damaged, defective, expired, or incorrect items should be reported promptly with order details and clear evidence.
• Delivery fees may be non-refundable unless an incorrect or faulty item was supplied.

Store content is provided for general shopping information. To the extent permitted by applicable law, Essentyal Store is not responsible for indirect loss resulting from website interruption, misuse of a product, or reliance on information beyond its intended purpose. Nothing in these terms excludes rights that cannot lawfully be excluded.

These terms may be updated when store practices or legal requirements change. Purchases and use of the store are governed by the applicable laws of Pakistan.