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Returns & refunds
Clear, fair guidance for returns, replacements, and refunds on Essentyal Store orders delivered within Pakistan.
Last updated: 1 October 2026
7-day request window
Sealed products protected
Approved return shipping paid
Replacement offered first
The policy
Before you return
Return requests must be made within seven days of delivery. Products must be unopened, unused, undamaged, and in their original sealed packaging unless the item arrived damaged, defective, expired, or incorrect.
Keep the product, outer packaging, labels, and order details. Clear photos may be requested so the issue can be assessed quickly.
Once a return is approved, Essentyal Store pays the return delivery cost and provides instructions. A replacement is offered first; an approved refund is arranged when a suitable replacement is unavailable or not appropriate after review.
Frequently asked questions